Terms of Service
Last updated: 11 July 2026
1. Who we are
Navira (“Navira”, “we”, “us”) is an invoicing, VAT and e-invoicing platform operated by SHAHMCO, serving businesses in the Kingdom of Saudi Arabia, the United Arab Emirates and the wider GCC. These terms govern your use of the Navira web application and related services (the “Service”).
2. Your account and workspace
You must provide accurate company information (including VAT registration numbers) when creating a workspace. You are responsible for all activity under your account and for keeping credentials confidential. Company administrators control which team members can access their workspace and at what privilege level.
3. Compliance responsibilities
Navira produces documents designed to comply with ZATCA (KSA) and FTA (UAE) e-invoicing regulations, but you remain solely responsible for your tax affairs: the accuracy of data you enter, the completeness of your registrations with the tax authority, and the timely filing of returns. Navira is a software tool, not a tax advisor, accountant or legal counsel, and nothing in the Service constitutes tax advice. Production ZATCA Phase 2 reporting additionally requires per-merchant onboarding with ZATCA (Fatoora portal).
4. Subscriptions, trials and payment
New workspaces receive a 14-day trial on the top-tier plan. After the trial, continued write access requires an active paid subscription; your data remains readable and exportable if the trial or subscription lapses. Plans are billed as advertised on the plan page (bank transfer or supported payment methods); prices exclude VAT unless stated. We may change plan features or pricing with at least 30 days' notice.
5. Your data
You retain ownership of all invoices, customer records and other content you enter. Each company's data is isolated with row-level security. You can export your data (CSV, PDF, XML) at any time. Handling of personal data is described in our Privacy Policy.
6. Acceptable use
You may not use the Service to issue fraudulent or misleading invoices, violate any law of KSA, the UAE or your jurisdiction, attempt to breach the isolation between workspaces, resell the Service without authorization, or interfere with its operation.
7. Availability and liability
The Service is provided “as is” without warranty of uninterrupted availability. To the maximum extent permitted by law, our aggregate liability for any claim is limited to the amounts you paid us in the 12 months before the claim arose. We are not liable for penalties issued by a tax authority arising from inaccurate data you entered or from your failure to complete authority-side registrations.
8. Termination
You may stop using the Service and request deletion of your workspace at any time. We may suspend or terminate accounts that violate these terms. Upon termination we retain data only as needed to comply with statutory record-keeping obligations, then delete it.
9. Governing law
These terms are governed by the laws of the Kingdom of Saudi Arabia. Disputes that cannot be resolved amicably shall be subject to the jurisdiction of the competent courts in KSA. Users in the UAE agree that applicable UAE law governs their use of the Service and consent to the jurisdiction of the competent UAE courts for UAE-specific disputes.
10. Changes and contact
We may update these terms; material changes will be announced in-app or by email. Continued use after changes take effect constitutes acceptance. Questions: tghha6854@gmail.com.