Terms of Service

1. Who we are

Navira (“Navira”, “we”, “us”) is an invoicing, VAT and e-invoicing platform operated by SHAHMCO, serving businesses in the Kingdom of Saudi Arabia, the United Arab Emirates and the wider GCC. These terms govern your use of the Navira web application and related services (the “Service”).

2. Your account and workspace

You must provide accurate company information (including VAT registration numbers) when creating a workspace, and keep it current. You are responsible for all activity under your account and for keeping credentials confidential. Company administrators control which team members can access their workspace and at what privilege level; what those members do inside the workspace is treated as done by you.

Sessions end after 20 minutes of inactivity and after 12 hours regardless, enforced on the server. That reduces the window an unattended screen leaves open; it does not transfer responsibility for your credentials to us. Tell us promptly if you suspect unauthorised access to your workspace.

3. Compliance responsibilities

Navira produces documents designed to comply with ZATCA (KSA) and FTA (UAE) e-invoicing regulations, but you remain solely responsible for your tax affairs: the accuracy of data you enter, the completeness of your registrations with the tax authority, and the timely filing of returns. Navira is a software tool, not a tax advisor, accountant or legal counsel, and nothing in the Service constitutes tax advice. Production ZATCA Phase 2 reporting additionally requires per-merchant onboarding with ZATCA (Fatoora portal).

4. The 14-day trial

A new workspace gets a 14-day trial on the top-tier plan. No card is required — we do not ask for card details at signup or at any point afterwards, so a trial cannot turn into a charge by itself.

When the trial ends the workspace becomes read-only. It is not locked, suspended or deleted: your invoices, customers, products and reports stay visible, and Settings ▸ Export my data keeps working. What stops is creating and editing documents. You can pick a plan at any time and carry on where you left off, or export everything and leave.

5. Subscriptions and billing

Subscriptions are invoiced and settled by bank transfer. We do not store card details and there is no automatic charging mechanism in the Service, so nothing can be charged to you without an invoice you receive first and choose to pay. Prices exclude VAT unless stated.

Plan changes are requested from Settings ▸ Plan in the app and take effect once we confirm and activate them. We may change plan features or pricing with at least 30 days' notice; a change does not apply to a term you have already been invoiced for.

6. Cancelling and closing your workspace

Leaving is no harder than joining. Signing up takes one short form; cancelling takes one request, in the same app, with no phone call, no retention interview and no notice period beyond the term you have already paid for.

Cancelling your plan. Ask from Settings ▸ Plan in the app, or email privacy@shahmco.com from the address on the account. Cancellation stops the next invoice. The Service continues to the end of the term you have paid for, after which the workspace becomes read-only — your records stay readable and exportable. We do not refund a term already invoiced and paid unless the law requires it.

Closing your workspace entirely. Same two routes, with an explicit request to close. We will acknowledge a closure request in writing and confirm the date it takes effect within 30 days of receiving it.

What happens to your data. Export stays available right up to closure — including while the workspace is read-only after a plan lapses — so export your records before you close. On closure, invoice and tax records are retained for the statutory record-keeping period (six years in KSA); deleting them sooner would itself breach tax law. Identifying details that are not part of a statutory record are deleted or anonymised to the extent the law allows. Note that an issued invoice freezes the customer name and address as they stood at the moment of issue, and that snapshot remains part of the tax record.

7. Suspension and termination by us

We may suspend or terminate an account that breaches these terms, is used unlawfully, or remains unpaid after written notice. Except where the breach is serious or unlawful, we will tell you what the problem is and give you a reasonable opportunity to fix it first. Export remains available during any notice period; we do not delete a workspace as a first response to a dispute.

8. Your data and privacy

You retain ownership of all invoices, customer records and other content you enter. Each company's data is isolated with row-level security. You can export your data (CSV, PDF, XML) at any time. How we handle personal data — what is collected, where it is hosted, who processes it and how to make a request — is set out in our Privacy Policy.

You are the controller of the data you enter about your own customers. You decide what to collect and why; we hold and process it on your behalf in order to run the Service for you. Giving your customers the notice their law requires, and having a lawful basis for what you enter, is your responsibility, not ours. For your own account and company data — the details of the people who use Navira — we are the controller.

9. Acceptable use and account security

Keep your credentials confidential and do not share a login between people; add team members as their own users instead, so the audit trail means something. You are responsible for what the members of your workspace do with the access you grant them.

You may not use the Service to issue fraudulent or misleading tax documents — an invoice for a transaction that did not happen, a document under a VAT/TRN number you are not entitled to use, or a document intended to misstate tax due. You may not violate any law of KSA, the UAE or your own jurisdiction, attempt to breach the isolation between workspaces, probe or attack the Service, resell it without authorization, or interfere with its operation.

10. Availability and liability

The Service is provided “as is” without warranty of uninterrupted availability, and we do not currently offer a contractual uptime guarantee. To the maximum extent permitted by law, our aggregate liability for any claim is limited to the amounts you paid us in the 12 months before the claim arose. We are not liable for penalties issued by a tax authority arising from inaccurate data you entered or from your failure to complete authority-side registrations.

11. Changes to the Service

We may add, change or remove features. If we materially reduce a feature you rely on, or discontinue the Service altogether, we will give you at least 60 days' written notice by email and in the app.

Through any such wind-down, data export keeps working — we will not disable it as part of shutting a service down, and it remains available until the Service is switched off. If we discontinue a plan you have paid for before its term ends, we refund the unused portion.

12. Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia. Disputes that cannot be resolved amicably shall be subject to the jurisdiction of the competent courts in KSA. Users in the UAE agree that applicable UAE law governs their use of the Service and consent to the jurisdiction of the competent UAE courts for UAE-specific disputes.

13. Changes to these terms, and contact

We may update these terms. Material changes will be announced in-app or by email at least 30 days before they take effect, and continued use after that date constitutes acceptance. If you do not accept a change, you may cancel under section 6 before it takes effect. Questions, cancellations and closure requests: privacy@shahmco.com.